Terms of Service

Last Updated: 12 April 2026

Effective Date: 12 April 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the ProofSnap Chrome extension, the ProofSnap Beweissicherung Capture-as-a-Service and all related websites, APIs and evidence packages (collectively the "Services"), operated by Software Innovations Group LLC, a limited liability company registered in the Sharjah Media City (SHAMS) Free Zone, Sharjah, United Arab Emirates (SHAMS Formation No. 2536261, License No. 2536261.01) ("Company", "we", "us" or "our").

By installing the Extension, placing a Beweissicherung order or otherwise using the Services, you ("User", "you" or "your") accept and agree to be bound by these Terms and our Privacy Policy. These Terms are a legally binding agreement between you and the Company.

If you do not agree to these Terms, you must not install or use the Extension, you must not place any Beweissicherung order, and you must cease all use of the Services.

Business use (B2B focus). The Services are primarily intended for businesses, legal professionals, compliance teams and public institutions. By placing a paid order you represent that you are acting in the course of your trade, business, craft or profession within the meaning of Article 2(2) of EU Directive 2011/83/EU and § 14 BGB, and that you are not a consumer within the meaning of § 13 BGB unless you expressly identify yourself as such in writing to us before placing your order. Where you are a consumer resident in the EEA, Switzerland or the United Kingdom, any mandatory rights granted to you by the consumer protection law of your country of habitual residence apply in addition to these Terms and prevail over any conflicting provision in these Terms.

By using the Services you represent that you are at least 18 years old and have the legal capacity to enter into this agreement on behalf of yourself or the organization you represent.

2. Description of the Services

2.1 ProofSnap Chrome Extension

The ProofSnap Chrome extension is a self-service tool that allows you to:

  • Capture full-page or viewport screenshots of web pages visible in your browser
  • Save HTML source code, DOM content, metadata, and TLS information
  • Generate ZIP evidence packages containing screenshots, HTML, metadata and cryptographic proofs
  • Create Bitcoin blockchain timestamps using OpenTimestamps
  • Create RSA-4096 digital signatures and SHA-256 manifest hashes
  • On Professional, Enterprise and Company plans: request qualified electronic timestamps from Disig a.s. under EU Regulation 910/2014 (eIDAS)

2.2 Beweissicherung Capture-as-a-Service (CaaS)

The Beweissicherung Capture-as-a-Service is a done-for-you forensic web capture service performed by a ProofSnap operator on a clean browser session on our infrastructure, on the basis of an order placed via the website at getproofsnap.com/beweissicherung-dienst.html. The service produces the same type of 13-file ZIP evidence package as the extension, including a qualified eIDAS timestamp and a Bitcoin blockchain anchor.

Two tiers are offered:

  • Standard Capture — €49 per capture: delivery within 24 hours of payment confirmation.
  • Priority Capture — €99 per capture: delivery within 4 hours on business days (Mon–Fri) for orders received and paid by 14:00 CET. Orders received after 14:00 CET are delivered on the next business day.

Delivery is by encrypted email to the address you provide at checkout. Delivery times are best-effort service levels rather than hard guarantees; they may be affected by technical issues with third-party providers (Disig, OpenTimestamps), force majeure events, or factual obstacles such as the target URL being unreachable, requiring authentication, or being taken down after the order was placed. In such cases we will contact you without undue delay to agree on a revised delivery plan or a refund.

2.3 General

The Services are designed for legal documentation, compliance, regulatory archiving, academic research and similar legitimate purposes. Nothing in the Services constitutes legal advice. ProofSnap is not a law firm and does not provide legal services within the meaning of the German Rechtsdienstleistungsgesetz (RDG) or equivalent legislation in other jurisdictions.

3. User Accounts and Registration

3.1 Account Creation

To access certain features, you must create an account by providing:

  • Valid email address
  • Secure password
  • Optional: Name and organization information

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access
  • Using a strong, unique password

We reserve the right to terminate accounts that have been inactive for over 12 months or that violate these Terms, with the exception of accounts with an active paid subscription, which will not be terminated due to inactivity until the current subscription period expires.

3.3 Account Termination

You may delete your account at any time through the Extension settings. Upon deletion:

  • Your personal data will be permanently deleted within 30 days
  • Local files remain on your device (you are responsible for their management)
  • Active subscriptions will be canceled (no refunds for partial billing periods)

4. Subscription Plans and Pricing

4.1 Available Plans

ProofSnap offers the following subscription tiers:

Individual Plans:

  • 7-Day Free Trial: Full access to all features for 7 days
  • Essential ($8.99/month or $80/year): 100 captures/month, basic features
  • Professional ($16.99/month or $160/year): 200 captures/month, OpenTimestamps blockchain verification, priority support
  • Enterprise ($24.99/month or $240/year): Unlimited captures, advanced features, dedicated support

Company Plans (minimum 2 licenses):

  • Annual ($130/license/year): Unlimited snapshots per user, blockchain timestamping, team management dashboard, admin controls & user management, priority support
  • Monthly ($13/license/month): Same features as annual, with flexible monthly billing

All Company Plans include a 7-day free trial per license. Prices are in USD and subject to change with 30 days' notice. Annual plans are billed upfront.

4.2 Payment Processing

All payments are processed securely through Stripe. We do not store your credit card information. By subscribing, you authorize Stripe to charge your payment method for:

  • Initial subscription fee
  • Recurring subscription fees (monthly or annual)
  • Any applicable taxes

4.3 Billing and Renewal

Subscriptions automatically renew at the end of each billing period unless canceled before the renewal date. You will be charged the then-current rate (we will notify you of price changes 30 days in advance).

4.4 Free Trial

New users may receive a free trial period (typically 7-14 days). After the trial:

  • You will be automatically charged unless you cancel before the trial ends
  • Trial periods are limited to one per user/payment method

4.5 Cancellation Policy

You may cancel your subscription at any time through:

  • Extension settings → Account → Manage Subscription
  • Stripe customer portal link in your confirmation email
  • Contacting support@getproofsnap.com

Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the end of the paid period. No refunds are provided for partial billing periods.

4.6 Refund Policy

We offer refunds under the following conditions:

  • Within 7 days of the first subscription purchase: full refund if the Service does not meet your expectations (goodwill refund for B2B customers).
  • Service outages longer than 24 hours: prorated refund of the affected subscription period.
  • Billing errors: full refund for any incorrect charge.
  • Beweissicherung CaaS orders that cannot be fulfilled: full refund if the target URL is unreachable, taken down or otherwise impossible to capture before our operator has started processing and we are unable to agree on an alternative with you.

Once a Beweissicherung CaaS capture has been performed and the ZIP evidence package has been delivered to your email, the service is considered fully rendered. Due to the digital and forensic nature of the evidence package, no refund is due once delivered.

Refund requests must be sent to support@getproofsnap.com with your account email address, Stripe transaction ID and the reason for the request. Approved refunds are processed within 5–10 business days to the original payment method.

4.7 EU Consumer Right of Withdrawal

If, despite the B2B focus of our Services, you qualify as a consumer within the meaning of Article 2(1) of EU Directive 2011/83/EU or § 13 BGB (a natural person acting for purposes outside your trade, business, craft or profession) and you are resident in the European Economic Area, Switzerland or the United Kingdom, you have a statutory right to withdraw from a distance contract concluded with us within 14 days without giving any reason.

Withdrawal period. The withdrawal period expires 14 days after the day on which the contract is concluded.

How to exercise the right of withdrawal. To exercise the right of withdrawal, you must inform us (Software Innovations Group LLC, Sharjah Media City (SHAMS) Free Zone, Sharjah, UAE, email: support@getproofsnap.com) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or email). You may use the model withdrawal form provided in Annex I(B) of EU Directive 2011/83/EU but it is not mandatory.

Effects of withdrawal. If you withdraw from this contract, we will reimburse all payments received from you without undue delay and at the latest 14 days from the day on which we are informed of your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction.

Early expiry of the withdrawal right for digital services. In accordance with Article 16(a) and 16(m) of EU Directive 2011/83/EU and § 356 BGB, you acknowledge and expressly agree that:

  • for subscription services (Chrome extension plans), performance begins immediately upon subscription and your right of withdrawal expires once the service has been fully performed for the current billing period, provided that we have obtained your express prior consent to begin performance and an acknowledgement that you lose your right of withdrawal;
  • for Beweissicherung Capture-as-a-Service orders, which consist in the supply of digital content on a non-tangible medium, performance begins immediately after payment is received and your right of withdrawal expires once the evidence package has been delivered to your email, provided that you have given your express prior consent to begin performance and acknowledged that you lose your right of withdrawal.

By placing a paid order you expressly consent to immediate performance and acknowledge that, where the above conditions are met, your right of withdrawal will be lost once the service has been fully performed.

5. Acceptable Use Policy

5.1 Permitted Uses

You may use ProofSnap for:

  • Legal documentation and evidence gathering
  • Compliance and regulatory archiving
  • Research and academic purposes
  • Personal documentation and record-keeping
  • Journalistic investigations (with proper attribution)

5.2 Prohibited Uses

You may NOT use ProofSnap to:

  • Capture copyrighted content without permission for commercial redistribution (this does not restrict captures made under applicable "fair use", "fair dealing", or other lawful exceptions in your jurisdiction)
  • Violate any local, state, national, or international law
  • Infringe on intellectual property rights of others
  • Harass, stalk, or threaten individuals
  • Capture private or confidential information without authorization
  • Circumvent paywalls or DRM protections
  • Scrape or mass-download content for data mining
  • Reverse engineer, decompile, or disassemble the Extension
  • Resell, redistribute, or sublicense the Service
  • Use automated tools (bots) to create fake captures
  • Attempt to overwhelm our servers (DoS attacks)
  • Upload malware, viruses, or malicious code

User Responsibility: You are solely responsible for ensuring that your use of the Extension complies with the "fair use" doctrine, "fair dealing" provisions, or other applicable legal exceptions in your jurisdiction. ProofSnap does not provide legal advice regarding the legality of capturing specific content.

5.3 Enforcement

Violation of this policy may result in:

  • Warning and account suspension
  • Immediate account termination without refund
  • Legal action for severe violations
  • Reporting to law enforcement if criminal activity is suspected

6. Intellectual Property Rights

6.1 ProofSnap Ownership

All rights, title, and interest in ProofSnap (including software, design, trademarks, logos, and documentation) are owned by Software Innovations Group LLC and protected by copyright, trademark, and other intellectual property laws.

The ProofSnap name, logo, and all related names, design marks, and slogans are trademarks of Software Innovations Group LLC. You may not use them without prior written permission.

6.2 User Content Ownership

You retain all rights to content you capture using ProofSnap (screenshots, HTML, metadata). We claim no ownership over your captured evidence.

6.3 License Grant and Data Architecture

By using the Service, you grant Software Innovations Group LLC a limited, non-exclusive license to:

  • Process evidence for generating timestamps and digital signatures
  • Display evidence to you through the Extension interface

Local-Only Data Architecture: All captured evidence (screenshots, HTML, metadata, evidence packages) is generated and stored locally on your device. Our servers do not receive, store, or have access to your captured content. The only data transmitted to our servers is the cryptographic hash of the manifest file for the purpose of blockchain timestamping. This zero-knowledge architecture ensures that your evidence remains under your sole custody at all times.

We will NOT:

  • Access, view, or store your captured evidence on our servers
  • Use your content for marketing without permission
  • Sell or license your content to third parties
  • Publicly display your private captures

6.4 Copyright Infringement

If you believe your copyrighted work has been captured and shared without authorization, please contact us at:
support@getproofsnap.com

Include:

  • Description of copyrighted work
  • URL or screenshot of the alleged infringement
  • Your contact information
  • Statement of good faith belief that use is unauthorized
  • Electronic signature

7. Data Privacy and Security

Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key points:

  • We use Firebase (Google Cloud) for authentication
  • Payment data is processed by Stripe (PCI-DSS compliant)
  • Email services via AWS SES
  • Data encrypted in transit (TLS 1.3) and at rest (AES-256)
  • GDPR and CCPA compliant

8. Disclaimers and Warranties

8.1 "AS IS" Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

ProofSnap disclaims all warranties, express or implied, including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy or reliability of content
  • Uninterrupted or error-free operation
  • Security of data transmission

8.2 Legal Admissibility

IMPORTANT DISCLAIMER: While ProofSnap uses industry-standard cryptographic techniques (SHA-256 hashing, RSA digital signatures) and blockchain timestamping (OpenTimestamps), we do not guarantee that captured evidence will be admissible in any court, tribunal, or administrative proceeding.

Admissibility depends on factors outside our control, including but not limited to:

  • Jurisdiction and applicable local, national, or international laws
  • Type of legal proceeding (civil, criminal, administrative, arbitration)
  • Judge's or tribunal's discretion
  • Proper chain of custody maintained by the user
  • Expert testimony requirements
  • Opposing party's challenges to authenticity

The user bears sole responsibility for determining whether the evidence captured meets the procedural and substantive requirements of the relevant jurisdiction. Always consult with qualified legal professionals before relying on digital evidence in legal matters.

8.3 Third-Party Services

ProofSnap integrates with third-party services (Firebase, Stripe, AWS, OpenTimestamps, Disig a.s.). We are not responsible for:

  • Outages or failures of third-party services
  • Changes to third-party terms or pricing
  • Security breaches at third-party providers

Disig a.s. (Bratislava, Slovakia) is a qualified trust service provider on the EU Trusted List under Regulation No. 910/2014 (eIDAS). When you use the EU Qualified Timestamp feature, a SHA-256 cryptographic hash of your evidence manifest is transmitted to Disig for timestamping. No personal data, screenshots, or evidence content is shared with Disig. See our Privacy Policy for details.

8.4 Browser Compatibility

ProofSnap is designed for Google Chrome browser. We do not guarantee compatibility with:

  • Other Chromium-based browsers (Edge, Brave, Opera)
  • Beta or experimental Chrome versions
  • Modified or customized Chrome installations

9. Limitation of Liability

9.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOFTWARE INNOVATIONS GROUP LLC'S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM.

9.2 Excluded Damages

IN NO EVENT SHALL PROOFSNAP BE LIABLE FOR:

  • Loss of profits, revenue, or business opportunities
  • Loss of data or evidence
  • Loss of goodwill or reputation
  • Indirect, incidental, or consequential damages
  • Punitive or exemplary damages
  • Claims based on evidence not being admissible in court
  • Damages resulting from unauthorized access to your account
  • Costs of procuring substitute services

This applies even if ProofSnap was advised of the possibility of such damages.

9.3 Exceptions

Some jurisdictions (including EU/EEA Member States) do not allow limitation of liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Gross negligence or willful misconduct
  • Liability that cannot be excluded under applicable mandatory consumer protection laws

In such jurisdictions, the limitations in Sections 9.1 and 9.2 apply only to the extent permitted by applicable law. Nothing in these Terms shall limit or exclude liability that cannot be lawfully limited or excluded.

10. Indemnification

You agree to indemnify, defend, and hold harmless Software Innovations Group LLC, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:

  • Your use or misuse of the Service
  • Violation of these Terms
  • Violation of any law or rights of third parties
  • Content you capture or share
  • Unauthorized access to your account due to your negligence

11. Modifications to Service and Terms

11.1 Service Changes

We reserve the right to:

  • Modify or discontinue features (with 30 days' notice for paid features)
  • Update the Extension to improve functionality or security
  • Change pricing (with 30 days' notice for existing subscribers)

11.2 Terms Updates

We may update these Terms at any time. Changes will be effective:

  • Immediately for minor clarifications
  • 30 days after notice for material changes

We will notify you of material changes via:

  • Email to your registered address
  • In-Extension notification
  • Updated "Last Updated" date on this page

Continued use after changes constitutes acceptance of the updated Terms. If you disagree with changes, you must stop using the Service and cancel your subscription.

12. Termination

12.1 Termination by You

You may terminate your account at any time by:

12.2 Termination by ProofSnap

We may suspend or terminate your account immediately if:

  • You violate these Terms or Acceptable Use Policy
  • Payment fails (after 3 retry attempts)
  • Account is inactive for over 12 months
  • Required by law or court order
  • We suspect fraudulent activity

12.3 Effect of Termination

Upon termination:

  • Your license to use the Extension ends immediately
  • Local files remain on your device (you are responsible for their deletion)
  • Outstanding payments remain due
  • No refunds for partial billing periods (except as stated in Refund Policy)

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles.

Mandatory consumer law carve-out. If you are a consumer resident in the European Economic Area, Switzerland or the United Kingdom, the choice of law above does not deprive you of the protection afforded to you by the mandatory provisions of the law of your country of habitual residence. In particular, and without limitation, German consumers retain all rights granted by §§ 305–310 BGB (general terms and conditions control), §§ 312 ff. BGB (distance contracts), §§ 434 ff. BGB (warranty rights) and the § 1 UKlaG framework for unfair clauses.

13.2 Jurisdiction

Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity or termination, shall be submitted to the exclusive jurisdiction of the courts of Sharjah, United Arab Emirates.

Consumer jurisdiction. Consumers resident in the European Economic Area, Switzerland or the United Kingdom retain the right, under mandatory EU and national law (in particular Articles 17 to 19 of Regulation (EU) 1215/2012 "Brussels Ia"), to bring proceedings against us in the courts of their country of habitual residence and to be sued only in those same courts.

13.3 EU Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR) at https://ec.europa.eu/consumers/odr. We are not willing and not obliged to participate in alternative dispute resolution proceedings before a consumer arbitration board within the meaning of § 36 VSBG.

13.4 Class Action Waiver

To the maximum extent permitted by applicable law, you agree to resolve disputes with us individually and not as part of a class action or collective proceeding. This waiver does not apply to the extent that it is prohibited by mandatory law in your country of habitual residence.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Software Innovations Group LLC regarding use of the Service.

14.2 Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

14.3 Waiver

Failure to enforce any provision does not constitute a waiver of that provision.

14.4 Assignment

You may not assign these Terms without our written consent. Software Innovations Group LLC may assign its rights to any successor or affiliate.

14.5 Force Majeure

We are not liable for delays or failures due to events beyond our reasonable control (natural disasters, pandemics, cyber attacks, government actions, etc.).

14.6 Export Compliance

You agree to comply with all export control laws when using the Service. You may not export or re-export the Extension to prohibited countries or individuals.

14.7 U.S. Government Rights

If you are a U.S. government entity, the Extension is "Commercial Computer Software" under FAR 12.212 and DFARS 227.7202.

15. Contact Information

For questions, concerns, or requests regarding these Terms, please contact:

By using ProofSnap, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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