Terms of Service

Last Updated: 27 August 2026

Effective Date: 26 September 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the ProofSnap Chrome extension (the "Extension"), the ProofSnap Beweissicherung Capture-as-a-Service and all related websites, APIs and evidence packages (collectively the "Services"), operated by Software Innovations Group LLC, a limited liability company registered in the Sharjah Media City (SHAMS) Free Zone, Sharjah, United Arab Emirates (SHAMS Formation No. 2536261, License No. 2536261.01) ("Company", "we", "us" or "our").

By installing the Extension, placing a Beweissicherung order or otherwise using the Services, you ("User", "you" or "your") accept and agree to be bound by these Terms and our Privacy Policy. These Terms are a legally binding agreement between you and the Company.

If you do not agree to these Terms, you must not install or use the Extension, you must not place any Beweissicherung order, and you must cease all use of the Services.

Business use (B2B focus). The Services are primarily intended for businesses, legal professionals, compliance teams and public institutions. By placing a paid order you represent that you are acting in the course of your trade, business, craft or profession within the meaning of Article 2(2) of EU Directive 2011/83/EU and § 14 BGB. Where you are a consumer resident in the EEA, Switzerland or the United Kingdom, any mandatory rights granted to you by the consumer protection law of your country of habitual residence apply in addition to these Terms and prevail over any conflicting provision in these Terms.

By using the Services you represent that you are at least 18 years old and have the legal capacity to enter into this agreement on behalf of yourself or the organization you represent.

2. Description of the Services

2.1 ProofSnap Chrome Extension

The ProofSnap Chrome extension is a self-service tool that allows you to:

  • Capture full-page or viewport screenshots, and screen recordings, of web pages visible in your browser
  • Save HTML source code, DOM content, metadata, and TLS information
  • Generate ZIP evidence packages containing screenshots, HTML, metadata and cryptographic proofs
  • Create Bitcoin blockchain timestamps using OpenTimestamps
  • Create RSA-4096 digital signatures and SHA-256 manifest hashes
  • Where your plan or your purchased credits include the feature, request a qualified electronic time stamp on the manifest hash from Disig a.s. (Qualified Trust Service Provider on the EU Trusted List) under Regulation (EU) No 910/2014 (eIDAS). Entitlement to this and to every other optional feature is determined by the plan rules, allowances and credit rules displayed in the Extension at the time of capture, and is not granted by this description.

2.2 Evidence Capture Service (Capture-as-a-Service)

The Evidence Capture Service, also offered under the German product name Beweissicherung, is a done-for-you forensic web capture, or certification of files you supply, performed by a ProofSnap operator on a clean browser session on our infrastructure, on the basis of an order placed through the order page on our website. It produces a ZIP evidence package of the same type as the Extension produces.

Scope, tiers, prices and delivery windows. The tiers, the scope of each tier and the prices are those displayed on the order page at the time you place your order, and those displayed values form part of your contract. Prices displayed are exclusive of any taxes that may apply in your jurisdiction. Delivery windows are target service levels and not guaranteed deadlines.

Delivery may be affected by technical issues at third-party providers, by force majeure, or by factual obstacles such as the target URL being unreachable, requiring authentication, or being taken down after the order was placed. In such cases we will contact you without undue delay to agree on a revised delivery plan or a refund.

Delivery and retention. We deliver the evidence package once, to the address you provide at checkout. We retain our working copy for 30 days from delivery and then delete it permanently. After that period re-delivery is not possible and we will not be able to reproduce the package, because a new capture would carry a new capture time, a new hash and a new time stamp and would therefore not be the same evidence. You are solely responsible for downloading, storing and backing up the package. Failure to receive, download or retain the package, including because of your mail server, spam filter, mailbox quota or a mistyped delivery address, does not entitle you to a refund. You must give a correct and monitored delivery address.

2.3 General

The Services are designed for legal documentation, compliance, regulatory archiving, academic research and similar legitimate purposes.

What we are not. Nothing in the Services, and nothing in our documentation, templates, articles, comparison pages or support correspondence, constitutes legal advice, forensic expert opinion, or advice on the evidentiary strategy of any matter. No lawyer-client, expert-client or fiduciary relationship arises between you and us. We are not a law firm and we do not provide legal services within the meaning of the German Rechtsdienstleistungsgesetz (RDG) or equivalent legislation in other jurisdictions. We are not a qualified trust service provider under Regulation (EU) No 910/2014 and we issue no trust service, no qualified certificate and no qualified time stamp of our own. We are not a notary, a court-appointed expert, a certification body or an accredited laboratory. Templates included in an evidence package, including the Rule 902(13)/(14) declaration template, are drafting aids to be reviewed, completed and signed by a qualified person of your choosing, and we do not warrant their suitability for your matter or your jurisdiction.

2.4 ProofSnap API

Where you are granted access to the ProofSnap API, the following additional terms apply. API keys are confidential, are issued to you alone, must be stored securely, and must not be embedded in client-side code or in any public repository, shared, resold or sublicensed. You are responsible for all calls made with your key, including calls made by any third party who obtains it. We may set, publish and change rate limits, concurrency limits, payload size limits and quotas, and may throttle, suspend or terminate access that exceeds them or that threatens the stability of the platform. We may change, deprecate or remove any endpoint, parameter or response field, with 30 days' notice where reasonably practicable and with immediate effect where required for security or legal reasons. You shall not use the API to build a product that substantially replicates the Services, and you shall not remove or alter any evidence artefact returned by it. API fees, included call volumes and overage rates are those displayed for your plan at the time of purchase. Unused call volume does not roll over.

3. User Accounts and Registration

3.1 Account Creation

To access certain features, you must create an account by providing:

  • Valid email address
  • Secure password
  • Optional: Name and organization information

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access
  • Using a strong, unique password

We reserve the right to terminate accounts that have been inactive for over 12 months or that violate these Terms. We will not terminate an account for inactivity while it holds an active paid subscription or unexpired purchased credits, and we will give 30 days' notice by email to your registered address before terminating an account for inactivity.

3.3 Account Termination

You may delete your account at any time by emailing support@getproofsnap.com. Upon deletion:

  • Your personal data will be deleted or anonymised within 30 days, subject to the retention exceptions below
  • Local files remain on your device (you are responsible for their management)
  • Active subscriptions will be canceled (no refunds for partial billing periods)

Retention exceptions. We retain, beyond that period, data we are required or entitled to keep, including invoices, payment records and tax records, for the period required by applicable accounting and tax law; records necessary to establish, exercise or defend legal claims, until the applicable limitation period expires; records of abuse, fraud, chargebacks and breaches of these Terms, for up to 24 months in order to prevent recurrence; and backups, which are overwritten in the ordinary backup cycle.

4. Subscription Plans and Pricing

4.1 Available Plans

We offer individual plans (currently Essential, Professional and Enterprise) and Company plans for teams, each in a monthly and an annual billing cycle, together with one-off credit packs. Company plans have a minimum number of licences.

Plans and prices. The plans currently offered, their feature scope, their capture allowances, their minimum licence counts and their prices are those displayed in the Extension and at getproofsnap.com/#pricing at the time you subscribe, and those displayed values form part of your contract for the then-current billing period. Prices are in USD, are exclusive of any taxes that may apply in your jurisdiction, and may change with 30 days' notice to existing subscribers. Annual plans are billed upfront. A free trial is available as set out in section 4.4.

Fair use of unlimited plans. Where a plan is described as offering unlimited captures, "unlimited" means unlimited manual use by one named individual user in the ordinary course of that user's own professional work. Sharing a single-user licence between individuals, automated or scripted capture, and resale or provision of the Services to third parties are outside fair use in every case.

4.2 Payment Processing

All payments are processed securely through Stripe. We do not store your credit card information. By subscribing, you authorize Stripe to charge your payment method for:

  • Initial subscription fee
  • Recurring subscription fees (monthly or annual)
  • Any applicable taxes

4.3 Billing and Renewal

Subscriptions automatically renew at the end of each billing period unless canceled before the renewal date. You will be charged the then-current rate (we will notify you of price changes 30 days in advance).

4.4 Free Trial

New users may start a 7-day free trial. A valid payment card is required in order to start the trial. At the end of the seventh day the trial converts automatically into a paid subscription of the plan you selected and your payment method is charged the then-current fee for that plan, unless you cancel before the trial ends.

  • We display the trial end date and the amount that will be charged before you start the trial
  • We send a reminder to your registered email address before the first charge
  • One trial is available per user and per payment method
  • Creating additional accounts in order to obtain further trials is a breach of these Terms

4.5 Cancellation Policy

You may cancel your subscription at any time through:

  • Stripe customer portal link in your confirmation email
  • Contacting support@getproofsnap.com

Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the end of the paid period. No refunds are provided for partial billing periods.

4.6 Refund Policy

We offer refunds under the following conditions:

  • Billing errors: full refund for any incorrect charge.
  • Evidence Capture Service orders that cannot be fulfilled: full refund if the target URL is unreachable, taken down or otherwise impossible to capture before our operator has started processing and we are unable to agree on an alternative with you.

The 7-day free trial is the evaluation period for the Service. Except in the cases listed above and except where mandatory law provides otherwise, subscription fees are non-refundable, including fees for a billing period that has already started and fees charged after a free trial has ended without cancellation.

Once an Evidence Capture Service capture has been performed and the ZIP evidence package has been delivered to your email, the service is considered fully rendered. Due to the digital and forensic nature of the evidence package, no refund is due once delivered, save under section 8.5.

Refund requests must be sent to support@getproofsnap.com with your account email address, Stripe transaction ID and the reason for the request. Approved refunds are processed within 5 to 10 business days to the original payment method.

4.7 Credits, Allowances and Packs

Capture allowances included in a subscription are granted per billing period, are not cumulative and expire unused at the end of that period. Credits purchased as a pack, including SnapPack, eIDAS SnapPack and Video SnapPack, are valid for 12 months from the date of purchase and expire unused at the end of that period. Credits and allowances have no cash value, are not transferable, are not exchangeable for money and are not refundable once purchased, except where mandatory law provides otherwise. A capture paid for with a credit consumes that credit once the evidence package has been generated, whether or not you subsequently download, retain or use the resulting package.

4.8 Payment Disputes and Chargebacks

If you believe a charge is incorrect you must contact support@getproofsnap.com before contacting your bank or card issuer. We will investigate and respond within 10 business days. On notice of a chargeback we may suspend your account and withhold delivery of any pending order until the dispute is resolved.

Where a chargeback is decided in our favour, or where it relates to fees properly due, you shall pay us the amount of the disputed charge together with the fees actually charged to us and not refunded to us by the payment processor and the card network, plus our reasonable costs of recovery. You may show that our actual loss was lower.

Evidence in payment disputes. You agree that we may submit to the payment processor and to the card network, as evidence in any dispute, these Terms in the version you accepted, the date, time and IP address of your acceptance, your order and invoice records, your subscription and trial start and end dates, the cancellation and refund policies displayed to you before payment, our correspondence with you, and logs showing your access to and use of the Services after the charge.

4.9 EU Consumer Right of Withdrawal

If, despite the B2B focus of our Services, you qualify as a consumer within the meaning of Article 2(1) of EU Directive 2011/83/EU or § 13 BGB (a natural person acting for purposes outside your trade, business, craft or profession) and you are resident in the European Economic Area, Switzerland or the United Kingdom, you have a statutory right to withdraw from a distance contract concluded with us within 14 days without giving any reason.

Withdrawal period. The withdrawal period expires 14 days after the day on which the contract is concluded.

How to exercise the right of withdrawal. To exercise the right of withdrawal, you must inform us (Software Innovations Group LLC, Sharjah Media City (SHAMS) Free Zone, Sharjah, UAE, email: support@getproofsnap.com) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or email). You may use the model withdrawal form provided in Annex I(B) of EU Directive 2011/83/EU but it is not mandatory.

Effects of withdrawal. If you withdraw from this contract, we will reimburse all payments received from you without undue delay and at the latest 14 days from the day on which we are informed of your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction.

Early expiry of the withdrawal right for digital services. In accordance with Article 16(a) and 16(m) of EU Directive 2011/83/EU and § 356 BGB, you acknowledge and expressly agree that:

  • for subscription services (Chrome extension plans), performance begins immediately upon subscription and your right of withdrawal expires once the service has been fully performed, provided that we have obtained your express prior consent to begin performance and an acknowledgement that you lose your right of withdrawal;
  • for Beweissicherung Capture-as-a-Service orders, which consist in the supply of digital content on a non-tangible medium, performance begins immediately after payment is received and your right of withdrawal expires once the evidence package has been delivered to your email, provided that you have given your express prior consent to begin performance and acknowledged that you lose your right of withdrawal.

By placing a paid order you expressly consent to immediate performance and acknowledge that, where the above conditions are met, your right of withdrawal will be lost once the service has been fully performed.

5. Acceptable Use Policy

5.1 Permitted Uses

You may use ProofSnap for:

  • Legal documentation and evidence gathering
  • Compliance and regulatory archiving
  • Research and academic purposes
  • Personal documentation and record-keeping
  • Journalistic investigations (with proper attribution)

5.2 Prohibited Uses

You may NOT use ProofSnap to:

  • Capture copyrighted content without permission for commercial redistribution (this does not restrict captures made under applicable "fair use", "fair dealing", or other lawful exceptions in your jurisdiction)
  • Violate any local, state, national, or international law
  • Infringe on intellectual property rights of others
  • Harass, stalk, or threaten individuals
  • Capture private or confidential information without authorization
  • Circumvent paywalls or DRM protections
  • Scrape or mass-download content for data mining
  • Resell, redistribute, or sublicense the Service
  • Use automated tools (bots) to create fake captures
  • Attempt to overwhelm our servers (DoS attacks)
  • Upload malware, viruses, or malicious code

User Responsibility: You are solely responsible for ensuring that your use of the Extension complies with the "fair use" doctrine, "fair dealing" provisions, or other applicable legal exceptions in your jurisdiction. ProofSnap does not provide legal advice regarding the legality of capturing specific content.

5.3 Enforcement

Violation of this policy may result in:

  • Warning and account suspension
  • Immediate account termination without refund
  • Legal action for severe violations
  • Reporting to law enforcement if criminal activity is suspected

6. Intellectual Property Rights

6.1 ProofSnap Ownership

All rights, title, and interest in ProofSnap (including software, design, trademarks, logos, and documentation) are owned by Software Innovations Group LLC and protected by copyright, trademark, and other intellectual property laws.

The ProofSnap name, logo, and all related names, design marks, and slogans are trademarks of Software Innovations Group LLC. You may not use them without prior written permission.

6.2 User Content Ownership

You retain all rights to content you capture using ProofSnap (screenshots, HTML, metadata). We claim no ownership over your captured evidence.

6.3 License Grant and Data Architecture

By using the Service, you grant Software Innovations Group LLC a limited, non-exclusive license to process your data only as far as is necessary to perform the features you enable, namely to generate time stamps and digital signatures, to sign Content Credentials where you enable that feature, and to display evidence to you through the Extension interface.

Local-first data architecture. Evidence packages produced by the Extension (screenshots, HTML, DOM text, metadata, PDF reports and the ZIP archive) are generated on your device and stored on your device. We do not maintain a copy of your evidence packages, and we cannot re-issue, restore or re-deliver a package you have lost. You are the sole custodian of your evidence.

What is transmitted. A limited set of data is transmitted to our servers or to our sub-processors, strictly in order to perform the Services, including:

  • the SHA-256 hash of the manifest, for OpenTimestamps anchoring and for qualified electronic time stamping;
  • the hostname of the captured page, for DNS, WHOIS and RDAP lookups;
  • where you enable Content Credentials (C2PA) signing, the screenshot image itself, which is transmitted to our signing service, signed there and returned to you. We do not add it to any evidence archive, analytics store or training data set, and our implementation does not keep it beyond the signing request. Operational logs for that request record technical request metadata and, where signing fails, the error message;
  • a network time request, in order to obtain an independent time reference; and
  • account, entitlement and billing data.

For Evidence Capture Service orders the capture is by its nature performed on our infrastructure, and we therefore necessarily process the captured content in order to produce and deliver the package, and retain it as set out in section 2.2. The Privacy Policy sets out the retention period for each category. We make no representation that the Services constitute a zero-knowledge system.

We will NOT:

  • Retain your captured evidence beyond what is stated above and in the Privacy Policy
  • Use your content for marketing without permission
  • Sell or license your content to third parties
  • Publicly display your private captures

6.4 Copyright Complaints

Report a suspected infringement to support@getproofsnap.com and we will act under section 5.3 where the use breaches these Terms.

6.5 Licence and Restrictions

Subject to these Terms and to payment of the applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable and non-sublicensable licence to install and use the Extension for your own internal business or professional purposes, on the number of seats covered by your plan, for the term of your subscription. All rights not expressly granted are reserved. You shall not, and shall not permit any third party to:

  • copy, modify, adapt, translate or create derivative works of the Extension;
  • reverse engineer, decompile or disassemble the Extension, or otherwise attempt to derive its source code, except where Article 5(3) or Article 6 of Directive 2009/24/EC or equivalent mandatory law permits it. Nothing in these Terms restricts you, or anyone acting for you, from examining, verifying, describing or challenging an evidence package generated for you, or from publishing the results;
  • rent, lease, lend, resell, sublicense or distribute the Services, or operate them as a service bureau for third parties;
  • share a single-seat licence between individuals, or use a licence for the benefit of anyone other than the named user;
  • remove, obscure or alter any proprietary notice, signature, manifest entry or chain of custody entry, or modify a generated evidence package in any way while continuing to present it as a ProofSnap package;
  • use the Services to build or train a competing product; or
  • circumvent, disable or interfere with any quota, entitlement check, licence check or security feature.

7. Data Privacy and Security

Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key points:

  • We use Firebase (Google Cloud) for authentication
  • Payment data is processed by Stripe (PCI-DSS compliant)
  • Email services via AWS SES
  • Account data is transmitted over TLS and is encrypted at rest by our cloud providers using industry-standard algorithms. We do not warrant any particular protocol version or cipher, and configurations may change as our providers update them
  • We process personal data in accordance with Regulation (EU) 2016/679 (GDPR) and, where it applies to us, the California Consumer Privacy Act, as described in our Privacy Policy

8. Disclaimers and Warranties

8.1 "AS IS" Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

ProofSnap disclaims all warranties, express or implied, including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy or reliability of content
  • Uninterrupted or error-free operation
  • Security of data transmission

8.2 Legal Admissibility

IMPORTANT DISCLAIMER: While ProofSnap uses industry-standard cryptographic techniques (SHA-256 hashing, RSA digital signatures) and blockchain timestamping (OpenTimestamps), we do not guarantee that captured evidence will be admissible in any court, tribunal, or administrative proceeding.

Admissibility depends on factors outside our control, including but not limited to:

  • Jurisdiction and applicable local, national, or international laws
  • Type of legal proceeding (civil, criminal, administrative, arbitration)
  • Judge's or tribunal's discretion
  • Proper chain of custody maintained by the user
  • Expert testimony requirements
  • Opposing party's challenges to authenticity

The user bears sole responsibility for determining whether the evidence captured meets the procedural and substantive requirements of the relevant jurisdiction. Always consult with qualified legal professionals before relying on digital evidence in legal matters.

eIDAS qualified electronic time stamps. Where a qualified electronic time stamp is applied, it is issued by Disig a.s. (Qualified Trust Service Provider on the EU Trusted List) and not by us. The presumption under Article 41(2) of Regulation (EU) No 910/2014 attaches to the accuracy of the date and time indicated by the time stamp and to the integrity of the data to which it is bound. It does not attach to the truth, completeness or accuracy of the web page content captured, to the identity of any person appearing in that content, or to any conclusion drawn from the package. The qualified status of a trust service provider may be suspended or withdrawn by its supervisory body at any time and we give no warranty that it will subsist.

United States Federal Rules of Evidence. Evidence packages may include a Rule 902(13)/(14) declaration template. Rules 902(13) and 902(14) of the Federal Rules of Evidence, in force since 1 December 2017, require a written certification signed by a qualified person that satisfies the certification requirements of Rule 902(11) or (12), together with the notice and inspection requirements of Rule 902(11). No software, including ours, can satisfy those requirements by itself. The template is provided for completion and signature by a qualified declarant under penalty of perjury pursuant to 28 U.S.C. 1746. We neither sign it, nor verify its contents, nor undertake to provide a declarant.

ISO/IEC 27037:2012. ISO/IEC 27037:2012 is a guidance document on the identification, collection, acquisition and preservation of digital evidence. It is not a certifiable standard and no body certifies against it. References to it in our documentation mean that our capture and logging methodology follows the guidance it sets out. They do not mean that ProofSnap, the Company or any evidence package is certified, accredited or audited against it.

Blockchain anchoring. An OpenTimestamps anchor proves that the package existed in its current form no later than the anchoring time and makes any later alteration of the package detectable. It does not prove the truth of the captured content, it does not prove who created the content, and it does not determine admissibility.

8.3 Third-Party Services

ProofSnap integrates with third-party services (Firebase, Stripe, AWS, OpenTimestamps, Disig a.s.). We are not responsible for:

  • Outages or failures of third-party services
  • Changes to third-party terms or pricing
  • Security breaches at third-party providers

Disig a.s. is a Qualified Trust Service Provider on the EU Trusted List under Regulation (EU) No 910/2014 (eIDAS). When you use the EU Qualified Timestamp feature, a SHA-256 cryptographic hash of your evidence manifest is transmitted to Disig for timestamping. No personal data, screenshots, or evidence content is shared with Disig. See our Privacy Policy for details.

Dependency on third parties. Several features depend on services operated by third parties over which we have no control, including Disig a.s. and its supervisory body, the OpenTimestamps calendar servers, the Bitcoin network and its miners, Google Firebase, Google Chrome and the Chrome Web Store, Microsoft Edge and the Edge Add-ons store, Amazon Web Services and Stripe. We do not warrant that any of them will be available, that a qualified status will subsist, that a Bitcoin anchor will confirm within any period, that a calendar server will return an attestation, or that any third party will continue to offer its service on current terms or at all. Withdrawal, suspension, degradation, price change or discontinuation of any such third-party service is not a breach of these Terms by us and does not entitle you to a refund, a credit or damages.

No service level agreement. The Services are provided without any service level agreement, uptime commitment, response time commitment or availability guarantee, unless we have signed a separate written agreement with you that expressly provides for one.

8.4 Browsers and Platforms

The Extension is built for Google Chrome and is also published for Microsoft Edge. Features that depend on Chromium APIs, on the debugger protocol or on WebAssembly may behave differently, be unavailable, or be withdrawn on any browser, browser version, operating system, managed or enterprise-policy environment, or modified browser build. We do not warrant that any feature will work on any particular browser, version or configuration, and a change made by a browser vendor or by an extension store is not a breach of these Terms.

8.5 Your Duty to Verify

Evidence packages include a verification bundle and can be checked independently using the public key, the manifest, standard SHA-256 tooling and the public OpenTimestamps and RFC 3161 verification paths.

You must verify each package promptly on receipt, and in any event before you rely on it, submit it in any proceeding, or serve it on any third party. Report any defect to support@getproofsnap.com as soon as you discover it. We will re-perform, or refund the fee for, a package you show to be defective. Where you are a consumer, this paragraph does not shorten any mandatory statutory period.

8.6 No Responsibility for the Outcome of Proceedings

We are not responsible for, and give no warranty in respect of, any decision of any court, tribunal, arbitrator, prosecutor, regulator, platform or counterparty to admit, reject, weight, disregard or challenge an evidence package, in whole or in part. We are not responsible for the strategic, procedural or evidentiary choices you make, including which pages you capture, when you capture them, what you omit, how you preserve the package, how and when you disclose it, or which expert you instruct. The Services are a tool. They are not a substitute for legal, forensic or expert advice.

8.7 Beta, Preview and Experimental Features

Features designated as beta, preview, experimental, early access or similar are provided for evaluation only, without warranty of any kind, without any support commitment, and may be changed or withdrawn at any time without notice. Evidence packages produced using a beta feature should not be relied upon in any proceeding. Our liability in respect of beta features is excluded to the maximum extent permitted by law.

9. Limitation of Liability

9.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND THE SERVICES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF (A) THE FEES ACTUALLY PAID BY YOU TO US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT FIRST GIVING RISE TO THE CLAIM, AND (B) USD 100. CLAIMS ARISING FROM THE SAME EVENT OR FROM A SERIES OF CONNECTED EVENTS COUNT AS ONE CLAIM AGAINST THAT LIMIT.

9.2 Excluded Damages

IN NO EVENT SHALL PROOFSNAP BE LIABLE FOR:

  • Loss of profits, revenue, or business opportunities
  • Loss of data or evidence
  • Loss of goodwill or reputation
  • Indirect, incidental, or consequential damages
  • Punitive or exemplary damages
  • Claims based on evidence not being admissible in court
  • Costs of procuring substitute services

This applies even if ProofSnap was advised of the possibility of such damages.

9.3 Exceptions

Some jurisdictions (including EU/EEA Member States) do not allow limitation of liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Gross negligence or willful misconduct
  • Liability that cannot be excluded under applicable mandatory consumer protection laws
  • Breach of an obligation whose performance makes proper performance of this contract possible at all and on whose observance you may normally rely, in which case our liability is limited to the loss typically foreseeable for this kind of contract

In such jurisdictions, the limitations in Sections 9.1 and 9.2 apply only to the extent permitted by applicable law. Nothing in these Terms shall limit or exclude liability that cannot be lawfully limited or excluded.

9.4 Time Limit for Claims

To the maximum extent permitted by law, any claim arising out of or in connection with these Terms or the Services must be brought within 12 months of the date on which you first became aware, or ought reasonably to have become aware, of the facts giving rise to it. Claims brought after that period are excluded. This does not apply to claims based on intent or gross negligence, claims for injury to life, body or health, claims for fraud or fraudulently concealed defects, claims under any applicable product liability statute, or any other claim that mandatory law does not permit to be time-limited, and it does not shorten a mandatory statutory limitation period applicable to a consumer.

9.5 Requests for Records and Testimony

We are not an expert witness, a forensic examiner, a custodian of records or a party to your dispute, and we have no obligation to give evidence, provide a witness statement, submit a declaration, attend a hearing or respond to a party's request in any proceeding. If we are served with a subpoena, court order, disclosure request or similar compulsory process in connection with your use of the Services, or if you request our assistance in any proceeding, you shall reimburse our reasonable costs, including external legal fees, and shall pay our then-current professional rate for the time our personnel spend, currently USD 350 per hour, billed in fifteen minute increments. This does not apply where the process concerns our own conduct rather than your use of the Services. Where we are legally permitted to do so, we will notify you before responding.

10. Indemnification

You agree to indemnify, defend, and hold harmless Software Innovations Group LLC, its officers, directors, employees, and agents from any third-party claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:

  • Violation of these Terms
  • Violation of any law or rights of third parties
  • Content you capture or share
  • Unauthorized access to your account due to your negligence

This section does not apply to consumers.

11. Modifications to Service and Terms

11.1 Service Changes

We may modify, replace or discontinue any feature, update the Extension to improve functionality or security, and change pricing with 30 days' notice to existing subscribers.

Where a change materially and adversely reduces the functionality of a paid plan, we will give you 30 days' notice where reasonably practicable, and you may terminate the affected subscription with effect from the date of the change and receive a pro rata refund of prepaid fees for the unused remainder of the then-current billing period. That termination right and pro rata refund are your sole and exclusive remedy for such a change. We may make a change with immediate effect and without notice where it is required by law, by a third-party provider on which the feature depends, by an app store policy, or in order to address a security or legal risk.

11.2 Terms Updates

We may update these Terms at any time. Changes will be effective:

  • Immediately for minor clarifications
  • 30 days after notice for material changes

We will notify you of material changes via:

  • Email to your registered address
  • In-Extension notification
  • Updated "Last Updated" date on this page

If you disagree with changes, you must stop using the Service and cancel your subscription.

12. Termination

12.1 Termination by You

You may terminate your account at any time by:

12.2 Termination by ProofSnap

We may suspend or terminate your account immediately if:

  • You violate these Terms or Acceptable Use Policy
  • Payment fails (after 3 retry attempts)
  • Account is inactive for over 12 months, subject to section 3.2
  • Required by law or court order
  • We suspect fraudulent activity

12.3 Effect of Termination

Upon termination:

  • Your license to use the Extension ends immediately
  • Local files remain on your device (you are responsible for their deletion)
  • Outstanding payments remain due
  • No refunds for partial billing periods (except as stated in the Refund Policy)

12.4 Suspension

We may suspend your access to the Services, in whole or in part, with immediate effect and without liability, where: a payment is overdue; a chargeback has been initiated; we reasonably suspect fraud, credential sharing, quota abuse, automated capture or a breach of section 5; your use threatens the security, integrity or availability of the Services or of a third-party provider on which they depend; or a law, court order, regulator, app store or trust service provider requires it. Suspension does not extend your billing period and does not entitle you to a refund or a credit for the period of suspension where the ground for suspension is attributable to you.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles.

Mandatory consumer law carve-out. If you are a consumer resident in the European Economic Area, Switzerland or the United Kingdom, the choice of law above does not deprive you of the protection afforded to you by the mandatory provisions of the law of your country of habitual residence. In particular, and without limitation, German consumers retain all rights granted by §§ 305-310 BGB (general terms and conditions control), §§ 312 ff. BGB (distance contracts), §§ 434 ff. BGB (warranty rights).

13.2 Dispute Resolution and Arbitration

(a) Business users. If you are not a consumer, any dispute, controversy or claim arising out of or in connection with these Terms, including any question regarding their existence, validity, breach or termination, shall be finally resolved by arbitration administered by the Sharjah International Commercial Arbitration Centre (Tahkeem) in accordance with its Rules of Arbitration, which are deemed incorporated by reference into this clause. The tribunal shall consist of one arbitrator. The seat of the arbitration shall be Sharjah, United Arab Emirates. The language of the arbitration shall be English. The award shall be final and binding and judgment on the award may be entered in any court of competent jurisdiction.

(b) Court proceedings for unpaid fees and for intellectual property. Notwithstanding paragraph (a), either party may bring proceedings to recover fees due and unpaid, or to restrain an infringement of intellectual property, before the courts of the place where the defendant is domiciled or has its place of business.

(c) Consumers. Consumers resident in the European Economic Area, Switzerland or the United Kingdom retain the right, under mandatory EU and national law (in particular Articles 17 to 19 of Regulation (EU) 1215/2012 "Brussels Ia"), to bring proceedings against us in the courts of their country of habitual residence and to be sued only in those same courts. Paragraphs (a) and (b) do not apply to them to the extent mandatory law provides otherwise.

13.3 EU Online Dispute Resolution

The European Commission's online dispute resolution (ODR) platform was discontinued on 20 July 2025, when Regulation (EU) No 524/2013 was repealed by Regulation (EU) 2024/3228, and it is no longer available. We are not willing and not obliged to participate in alternative dispute resolution proceedings before a consumer arbitration board within the meaning of § 36 VSBG.

13.4 Class Action Waiver

Arbitration under section 13.2(a) shall be conducted on an individual basis only. Class, collective, consolidated and representative arbitrations are not permitted, and the arbitrator has no authority to consolidate claims or to preside over any form of representative proceeding. To the maximum extent permitted by applicable law, you agree to resolve disputes with us individually and not as part of a class action or collective proceeding. If this section is held unenforceable as to a particular claim or remedy, that claim or remedy shall be severed and brought in court and the remainder of section 13.2 shall continue to apply. Nothing in this section restricts a representative action brought by a qualified entity under Directive (EU) 2020/1828, or any right that cannot be waived under the mandatory law of your country of habitual residence.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Software Innovations Group LLC regarding use of the Service.

14.2 Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

14.3 Waiver

Failure to enforce any provision does not constitute a waiver of that provision.

14.4 Assignment

You may not assign these Terms without our written consent. Software Innovations Group LLC may assign its rights to any successor or affiliate.

14.5 Force Majeure

Neither party is liable for any delay or failure to perform caused by an event beyond its reasonable control, including natural disasters, epidemics, war, terrorism, civil unrest, government or regulatory action, sanctions, changes in law, strikes, failures of telecommunications or internet infrastructure, cyber attack, denial of service, the suspension, withdrawal or unavailability of a qualified trust service or of its qualified status, the unavailability of the OpenTimestamps calendars, and any change in the Bitcoin network, its confirmation times or its consensus rules, and any act, omission, outage or policy change of a cloud provider, payment processor, browser vendor or extension store. This does not excuse an obligation to pay sums already due.

14.6 Export Compliance

You agree to comply with all export control laws when using the Service. You may not export or re-export the Extension to prohibited countries or individuals.

Sanctions. You represent and warrant that you are not, and are not owned or controlled by, and are not acting on behalf of, any person or entity listed on any sanctions list maintained by the United Arab Emirates, the United Nations, the European Union, the United Kingdom or the Office of Foreign Assets Control of the United States, and that you are not located in, ordinarily resident in, or accessing the Services from any territory subject to comprehensive sanctions. You shall not use the Services for the benefit of any such person, entity or territory. Breach of this section is a material breach. We may suspend or terminate your account immediately, without notice, without liability and without refund of any fees or credits, where we reasonably believe this section has been breached, or where a payment processor, cloud provider or trust service provider declines to serve you.

14.7 U.S. Government Rights

If you are a U.S. government entity, the Extension is "Commercial Computer Software" under FAR 12.212 and DFARS 227.7202.

14.8 Notices

Notices to you are validly given by email to the address registered on your account and are deemed received 24 hours after sending unless we receive a delivery failure. It is your responsibility to keep that address current and monitored. Notices to us must be sent to support@getproofsnap.com and are deemed received on the next business day.

14.9 Survival

Sections 2.2, 2.3, 4.6, 4.7, 4.8, 5, 6, 8, 9, 10, 12.3, 13 and 14 survive termination or expiry of these Terms for any reason.

14.10 Feedback

If you send us suggestions, feature requests, bug reports, comparisons or other feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free and sublicensable licence to use, reproduce and exploit that feedback for any purpose, without obligation, attribution or compensation to you, and you waive any moral rights in it to the extent permitted by law.

15. Contact Information

For questions, concerns, or requests regarding these Terms, please contact:

By using ProofSnap, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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