Terms of Service

Last Updated: January 27, 2025

Effective Date: January 27, 2025

1. Acceptance of Terms

By installing, accessing, or using ProofSnap Chrome Extension ("the Extension", "Service", "we", "us", or "our"), you ("User", "you", or "your") accept and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.

If you do not agree to these Terms, you must immediately uninstall the Extension and cease all use.

These Terms constitute a legally binding agreement between you and ProofSnap. By using the Extension, you represent that you are at least 18 years old (or 16 in the EEA) and have the legal capacity to enter into this agreement.

2. Description of Service

ProofSnap is a Chrome browser extension that enables users to:

  • Capture Screenshots: Take full-page or viewport screenshots of web pages
  • Extract Web Content: Save HTML source code, DOM content, and metadata
  • Generate Evidence Packages: Create ZIP archives containing screenshots, HTML, metadata, and cryptographic proofs
  • Blockchain Timestamping: Create verifiable timestamps using OpenTimestamps technology
  • Digital Signatures: Generate RSA signatures for evidence authentication
  • Cloud Storage: Optionally store captured evidence in Firebase/Google Cloud (for paid plans)

The Service is designed for legal documentation, compliance, research, and archival purposes.

3. User Accounts and Registration

3.1 Account Creation

To access certain features, you must create an account by providing:

  • Valid email address
  • Secure password
  • Optional: Name and organization information

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access
  • Using a strong, unique password

We reserve the right to terminate accounts that have been inactive for over 12 months or that violate these Terms.

3.3 Account Termination

You may delete your account at any time through the Extension settings. Upon deletion:

  • Your personal data will be permanently deleted within 30 days
  • Captured evidence stored in the cloud will be deleted (local files remain on your device)
  • Active subscriptions will be canceled (no refunds for partial billing periods)

4. Subscription Plans and Pricing

4.1 Available Plans

ProofSnap offers the following subscription tiers:

  • Free Plan: Limited captures per month, local storage only
  • Essential ($8.99/month or $80/year): 100 captures/month, cloud storage, basic features
  • Pro ($16.99/month or $160/year): 200 captures/month, OpenTimestamps blockchain verification, priority support
  • Enterprise ($24.99/month or $240/year): Unlimited captures, advanced features, dedicated support

Prices are in USD and subject to change with 30 days' notice. Annual plans are billed upfront and save some 20% compared to monthly billing.

4.2 Payment Processing

All payments are processed securely through Stripe. We do not store your credit card information. By subscribing, you authorize Stripe to charge your payment method for:

  • Initial subscription fee
  • Recurring subscription fees (monthly or annual)
  • Any applicable taxes

4.3 Billing and Renewal

Subscriptions automatically renew at the end of each billing period unless canceled before the renewal date. You will be charged the then-current rate (we will notify you of price changes 30 days in advance).

4.4 Free Trial

New users may receive a free trial period (typically 7-14 days). After the trial:

  • You will be automatically charged unless you cancel before the trial ends
  • Trial periods are limited to one per user/payment method

4.5 Cancellation Policy

You may cancel your subscription at any time through:

  • Extension settings → Account → Manage Subscription
  • Stripe customer portal link in your confirmation email
  • Contacting support@getproofsnap.com

Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the end of the paid period. No refunds are provided for partial billing periods.

4.6 Refund Policy

We offer refunds under the following conditions:

  • Within 7 days of first purchase: Full refund if the Service does not meet your expectations
  • Service outages: Prorated refunds for extended downtime (>24 hours)
  • Billing errors: Full refund for any incorrect charges

Refund requests must be submitted to support@getproofsnap.com with:

  • Account email address
  • Transaction ID (from Stripe confirmation email)
  • Reason for refund request

Refunds are processed within 5-10 business days to the original payment method.

5. Acceptable Use Policy

5.1 Permitted Uses

You may use ProofSnap for:

  • Legal documentation and evidence gathering
  • Compliance and regulatory archiving
  • Research and academic purposes
  • Personal documentation and record-keeping
  • Journalistic investigations (with proper attribution)

5.2 Prohibited Uses

You may NOT use ProofSnap to:

  • Capture copyrighted content without permission for commercial redistribution
  • Violate any local, state, national, or international law
  • Infringe on intellectual property rights of others
  • Harass, stalk, or threaten individuals
  • Capture private or confidential information without authorization
  • Circumvent paywalls or DRM protections
  • Scrape or mass-download content for data mining
  • Reverse engineer, decompile, or disassemble the Extension
  • Resell, redistribute, or sublicense the Service
  • Use automated tools (bots) to create fake captures
  • Attempt to overwhelm our servers (DoS attacks)
  • Upload malware, viruses, or malicious code

5.3 Enforcement

Violation of this policy may result in:

  • Warning and account suspension
  • Immediate account termination without refund
  • Legal action for severe violations
  • Reporting to law enforcement if criminal activity is suspected

6. Intellectual Property Rights

6.1 ProofSnap Ownership

All rights, title, and interest in ProofSnap (including software, design, trademarks, logos, and documentation) are owned by ProofSnap and protected by copyright, trademark, and other intellectual property laws.

The ProofSnap name, logo, and all related names, design marks, and slogans are trademarks of ProofSnap. You may not use them without prior written permission.

6.2 User Content Ownership

You retain all rights to content you capture using ProofSnap (screenshots, HTML, metadata). We claim no ownership over your captured evidence.

6.3 License Grant to ProofSnap

By using cloud storage features, you grant ProofSnap a limited, non-exclusive license to:

  • Store your captured evidence on our servers (Firebase/Google Cloud)
  • Process evidence for generating reports, timestamps, and signatures
  • Display evidence to you through the Extension interface

We will NOT:

  • Use your content for marketing without permission
  • Sell or license your content to third parties
  • Publicly display your private captures

6.4 Copyright Infringement

If you believe your copyrighted work has been captured and shared without authorization, please contact us at:
support@getproofsnap.com

Include:

  • Description of copyrighted work
  • URL or screenshot of the alleged infringement
  • Your contact information
  • Statement of good faith belief that use is unauthorized
  • Electronic signature

7. Data Privacy and Security

Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key points:

  • We use Firebase (Google Cloud) for authentication and storage
  • Payment data is processed by Stripe (PCI-DSS compliant)
  • Email services via AWS SES
  • Data encrypted in transit (TLS 1.3) and at rest (AES-256)
  • GDPR and CCPA compliant

8. Disclaimers and Warranties

8.1 "AS IS" Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

ProofSnap disclaims all warranties, express or implied, including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy or reliability of content
  • Uninterrupted or error-free operation
  • Security of data transmission

8.2 Legal Admissibility

IMPORTANT: While ProofSnap uses industry-standard cryptographic techniques and blockchain timestamping, we do not guarantee that captured evidence will be admissible in court.

Admissibility depends on:

  • Jurisdiction and local laws
  • Type of legal proceeding
  • Judge's discretion
  • Proper chain of custody
  • Expert testimony requirements

Always consult with legal professionals regarding the use of digital evidence in legal matters.

8.3 Third-Party Services

ProofSnap integrates with third-party services (Firebase, Stripe, AWS, OpenTimestamps). We are not responsible for:

  • Outages or failures of third-party services
  • Changes to third-party terms or pricing
  • Security breaches at third-party providers

8.4 Browser Compatibility

ProofSnap is designed for Google Chrome browser. We do not guarantee compatibility with:

  • Other Chromium-based browsers (Edge, Brave, Opera)
  • Beta or experimental Chrome versions
  • Modified or customized Chrome installations

9. Limitation of Liability

9.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROOFSNAP'S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM.

9.2 Excluded Damages

IN NO EVENT SHALL PROOFSNAP BE LIABLE FOR:

  • Loss of profits, revenue, or business opportunities
  • Loss of data or evidence
  • Loss of goodwill or reputation
  • Indirect, incidental, or consequential damages
  • Punitive or exemplary damages
  • Claims based on evidence not being admissible in court
  • Damages resulting from unauthorized access to your account
  • Costs of procuring substitute services

This applies even if ProofSnap was advised of the possibility of such damages.

9.3 Exceptions

Some jurisdictions do not allow limitation of liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Gross negligence or willful misconduct

In such jurisdictions, our liability is limited to the extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless ProofSnap, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:

  • Your use or misuse of the Service
  • Violation of these Terms
  • Violation of any law or rights of third parties
  • Content you capture or share
  • Unauthorized access to your account due to your negligence

11. Modifications to Service and Terms

11.1 Service Changes

We reserve the right to:

  • Modify or discontinue features (with 30 days' notice for paid features)
  • Update the Extension to improve functionality or security
  • Change pricing (with 30 days' notice for existing subscribers)

11.2 Terms Updates

We may update these Terms at any time. Changes will be effective:

  • Immediately for minor clarifications
  • 30 days after notice for material changes

We will notify you of material changes via:

  • Email to your registered address
  • In-Extension notification
  • Updated "Last Updated" date on this page

Continued use after changes constitutes acceptance of the updated Terms. If you disagree with changes, you must stop using the Service and cancel your subscription.

12. Termination

12.1 Termination by You

You may terminate your account at any time by:

12.2 Termination by ProofSnap

We may suspend or terminate your account immediately if:

  • You violate these Terms or Acceptable Use Policy
  • Payment fails (after 3 retry attempts)
  • Account is inactive for over 12 months
  • Required by law or court order
  • We suspect fraudulent activity

12.3 Effect of Termination

Upon termination:

  • Your license to use the Extension ends immediately
  • Cloud-stored data will be deleted within 30 days
  • Local files remain on your device (you are responsible for deletion)
  • Outstanding payments remain due
  • No refunds for partial billing periods (except as stated in Refund Policy)

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the United States, without regard to conflict of law principles.

13.2 Jurisdiction

You agree to submit to the exclusive jurisdiction of courts located in the United States for resolution of disputes.

13.3 Arbitration Agreement

For disputes involving claims under $10,000: You agree to resolve disputes through binding arbitration (American Arbitration Association rules) instead of court litigation.

Exceptions: Small claims court disputes and claims for injunctive relief may be brought in court.

13.4 Class Action Waiver

YOU AGREE TO RESOLVE DISPUTES INDIVIDUALLY, NOT AS PART OF A CLASS ACTION.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and ProofSnap regarding use of the Service.

14.2 Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

14.3 Waiver

Failure to enforce any provision does not constitute a waiver of that provision.

14.4 Assignment

You may not assign these Terms without our written consent. We may assign our rights to any successor or affiliate.

14.5 Force Majeure

We are not liable for delays or failures due to events beyond our reasonable control (natural disasters, pandemics, cyber attacks, government actions, etc.).

14.6 Export Compliance

You agree to comply with all export control laws when using the Service. You may not export or re-export the Extension to prohibited countries or individuals.

14.7 U.S. Government Rights

If you are a U.S. government entity, the Extension is "Commercial Computer Software" under FAR 12.212 and DFARS 227.7202.

15. Contact Information

For questions, concerns, or requests regarding these Terms, please contact:

Mailing Address: support@getproofsnap.com
ProofSnap

By using ProofSnap, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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