Sportsbook Dispute Evidence
Sportsbook Won't Pay?
Capture Tamper-Proof Evidence Now.
Your sportsbook has IP logs, device fingerprints, and timestamped server records. You have one screenshot that can be edited in 30 seconds. That's why complaints get rejected.
ProofSnap captures forensic sportsbook evidence with blockchain timestamps, SHA-256 hashing, and chain of custody — the legal-grade proof IBAS, gaming commissions, and chargeback processors require. One click. 41 seconds. 13 files.
From $8.99/mo · 13-file evidence package · Used worldwide
Admissible under FRE 901 (US) · eIDAS Art. 41 (EU) · UKGC (UK) · Evidence format compatible with IBAS, eCOGRA, and state gaming commissions
Sportsbook dispute? Quick answers.
- Will a screenshot hold up?
- Rarely. ADR bodies like IBAS and eCOGRA require timestamped, verifiable evidence — not editable images.
- What evidence do I need?
- Timestamped captures of: bet slip, account balance, T&C, chat transcripts, KYC requests, restriction notices.
- What's the chargeback deadline?
- 120 days from the transaction date (Visa/Mastercard). After that, your right to dispute expires permanently.
- Where do I file a complaint?
- IBAS (UK), eCOGRA (Malta/EU), state gaming commission (US), or the operator's licensing authority.
3 steps. 41 seconds. Court-ready evidence.
ProofSnap captures forensic sportsbook evidence that IBAS, gaming commissions, and courts actually accept.
Install ProofSnap
Add the Chrome extension. Start your free 7-day trial.
Capture Evidence
Open your sportsbook page. Click ProofSnap. It captures everything — screenshot, HTML, metadata, cookies, TLS — in 41 seconds.
File Your Dispute
Download your 13-file evidence ZIP. Submit to IBAS, your gaming commission, or your sportsbook's complaint process.
Bookmaker won't pay? You're not alone.
Every day, sportsbooks use these tactics against bettors. Without forensic evidence, your complaint gets rejected for "insufficient information."
Payout Refused
You won, but the sportsbook cites "irregular betting patterns," "bonus abuse," or endless "verification" to withhold your winnings. Weeks pass. Then months.
Evidence needed: account balance, withdrawal request, all communications
Bet Voided After Win
Your bet was settled as a win. Days later, the sportsbook reverses it, citing "palpable error" or "wrong odds." Your winning bet slip disappears from your history.
Evidence needed: timestamped capture of settled bet BEFORE void
Account Limited (Gubbed)
You started winning, so they cut your maximum stake to $1. Or closed your account entirely. No explanation. No appeal. Your balance locked.
Evidence needed: before/after captures of stake limits, restriction notices
KYC Stall Tactics
Deposits were instant. But now that you want to withdraw, they need "additional verification." Every document you send is "insufficient." They're hoping you give up.
Evidence needed: every KYC request, upload, and response — timestamped
Terms Changed After Bet
You accepted a promotion. You met the terms. They changed the rules after. Now they say you violated conditions that didn't exist when you opted in.
Evidence needed: T&C page captured BEFORE you placed the bet
Cash-Out Manipulation
Cash-out was available at a great value. You clicked it. "Cash out unavailable." Seconds later, the odds shifted. The offer vanished.
Evidence needed: timestamped capture of cash-out offer at the moment it was displayed
Most civil disputes are resolved before they ever reach trial.
Strong evidence changes the outcome before it gets to court.
These bettors won. Then the sportsbook changed its mind.
Real bettors. Real money. Documented cases.
Nicholas Bavas won $14.2M on DraftKings golf parlays. DraftKings voided every bet, citing a rule buried in house terms. Filed 19 defenses in court. Case ongoing.
Source: Casino.org, ESPN, Iowa Capital Dispatch
Massachusetts bettor won $934K on DraftKings ALCS parlays. DraftKings tried to void. MA Gaming Commission voted 5-0: pay in full. The regulator forced the payout.
Source: Bookies.com, SportsBookReview
Jacqueline Davis won $3.3M on BetMGM. They paid $100K, then claimed "glitch" and refused the rest. Michigan Supreme Court sided with the player.
Source: CBS Detroit, Casino.org
The evidence you need to win a betting dispute
When you file a dispute, your sportsbook responds with IP logs, device fingerprints, timestamped server records, and a 50-page compliance package. You send one screenshot that anyone could have faked in Photoshop.
Your Screenshot
- No timestamp proof — when was it taken?
- Easily edited in 30 seconds (Photoshop, Inspect Element)
- No metadata, no URL verification
- No chain of custody
- Just 1 image file
- Rejected by IBAS, eCOGRA, and regulators
ProofSnap Evidence Package
- Blockchain timestamp — immutable proof of when
- SHA-256 hash — any tampering detected instantly
- Full metadata: URL, IP, headers, TLS certificate, cookies
- Forensic log + chain of custody documentation
- 13 files: screenshot, HTML, DOM, PDF, metadata, video
- Accepted by IBAS, gaming commissions, EU courts
"Complainants should provide rock-solid, undisputed, unambiguous evidence to support their claims."
"If you fail to provide requested information or evidence, your complaint will be rejected."
Already in a dispute? It's not too late.
Most visitors land here AFTER their sportsbook refused to pay. That's okay. There's still critical evidence to capture right now — before the sportsbook changes it.
Capture these 7 things in the next 10 minutes:
Why this matters even if you already have screenshots: Your sportsbook will argue your screenshots are edited. With ProofSnap, each capture has a SHA-256 hash, digital signature, and blockchain timestamp that independently proves when and what you captured. That's the difference between "insufficient evidence" and a successful complaint.
A $2,000 dispute. A $500 parlay. A $200 withdrawal stuck for 3 months. It doesn't matter how much — the evidence process is the same, and the 7-day free trial covers it.
Install takes 30 seconds. First capture in under 2 minutes. Capture all 7 items in 10 minutes.
Got your evidence? Here's exactly where to send it.
You have your ProofSnap ZIP. Now file your complaint. Pick the path that matches your sportsbook.
UK-licensed sportsbook (bet365, William Hill, Betfair, Ladbrokes, Paddy Power)
- 1. File a complaint directly with the sportsbook. Wait for their final response (max 8 weeks).
- 2. If unresolved, escalate to IBAS (Independent Betting Adjudication Service) — the official ADR provider for UK gambling.
- 3. Attach your ProofSnap evidence ZIP to the IBAS complaint form. IBAS decisions are binding on the operator.
- 4. If IBAS fails, escalate to the UK Gambling Commission (UKGC) — they can fine operators and revoke licenses.
US-licensed sportsbook (DraftKings, FanDuel, BetMGM, Caesars, ESPN BET)
- 1. File a complaint directly with the sportsbook's customer support.
- 2. If unresolved, file with your state gaming commission. Each state has its own regulator — they can fine operators and force payouts.
- 3. Attach your ProofSnap evidence ZIP. State regulators give significantly more weight to timestamped, forensic evidence.
Malta / EU-licensed sportsbook (Betway, 888sport, Unibet, LeoVegas)
- 1. File with the sportsbook. If unresolved, escalate to eCOGRA or the MGA Player Support Function.
- 2. Attach your ProofSnap evidence ZIP. eIDAS-qualified timestamps (Enterprise plan) carry legal presumption of accuracy in all 27 EU member states.
Ontario-licensed sportsbook (bet365, FanDuel, DraftKings, BetMGM, PointsBet)
- 1. File a complaint directly with the sportsbook.
- 2. If unresolved, escalate to the Alcohol and Gaming Commission of Ontario (AGCO) via iGaming Ontario. They regulate all private sportsbook operators in Ontario.
- 3. Attach your ProofSnap evidence ZIP. Ontario is the only Canadian province with private operator licensing — other provinces run betting through provincial lotteries.
Australian sportsbook (Sportsbet, Ladbrokes AU, TAB, Neds, bet365 AU)
- 1. File a complaint directly with the operator. All licensed operators must have an internal dispute resolution process.
- 2. If unresolved, escalate to the state/territory racing or gaming authority where the operator is licensed (most are licensed in the Northern Territory).
- 3. The ACMA (Australian Communications and Media Authority) handles enforcement against unlicensed operators.
Curaçao / offshore sportsbook (Stake, 1xBet, Pinnacle, BC.Game)
- 1. File with the operator. If no response, submit to Casino Guru or AskGamblers — they mediate with operators and have investigated 65,000+ complaints.
- 2. Attach your ProofSnap evidence ZIP. For offshore operators with weak regulators, your evidence IS your only leverage.
- 3. Consider a Visa chargeback (reason code 13.3, 120-day deadline). ProofSnap evidence significantly strengthens chargeback claims.
Works with your sportsbook
If it opens in Chrome, ProofSnap can capture it.
ProofSnap is not affiliated with any sportsbook operator. Operator names are listed for informational purposes only.
bet365 won't pay?
bet365 is the world's largest sportsbook — and one of the most complained about. Common issues: account restricted after winning, withdrawal pending for weeks, bonus terms retroactively changed. Capture your bet365 account, bet history, and chat transcripts before they lock you out.
DraftKings or FanDuel dispute?
US-licensed operators DraftKings and FanDuel face growing complaint volumes. Common issues: same-game parlay voided, withdrawal denied after KYC, geolocation errors locking you out. File with your state gaming commission — they require documented, timestamped evidence.
Curaçao-licensed sportsbook?
Operators like Stake, 1xBet, and Pinnacle hold Curaçao licenses with minimal regulatory enforcement. Your evidence is your only leverage. Timestamped forensic proof is often the difference between recovering your money and losing it.
Ready to protect your bets?
One capture before you bet. 41 seconds. From $8.99/mo.
Save Your Evidence — Free for 7 DaysEvidence disappears. Deadlines don't wait.
- Sportsbooks update their T&C pages without notice
- If your account is closed, you lose access to chat history — even though the sportsbook keeps it
- Bet histories can be modified or removed
- Visa/Mastercard chargeback deadline: 120 days from transaction
Start capturing evidence now
7-day free trial included with all plans. Cancel anytime.
Essential
100 captures/month
- 13-file evidence package
- Video of capture process
- Provenance Certificate
- File Certification — 5/mo
- Blockchain timestamp
- eIDAS qualified timestamp
Regular use, archiving
Professional
200 captures/month
- Everything in Essential
- Blockchain (OpenTimestamps)
- File Certification — 15/mo
- eIDAS qualified timestamp
Blockchain timestamping, audit-grade
Enterprise
Unlimited captures
- Everything in Professional
- EU Court-Ready (eIDAS) timestamp
- File Certification — 50/mo
- Priority support
EU litigation, compliance teams
Just need a few captures?
SnapPack: $4.99 for 10 captures
One-time purchase. All features. Credits never expire.
Annual plans save 20%. See all pricing options
Not sure yet? Download a sample evidence package
Questions bettors ask before installing
Guides for sportsbook disputes
Sportsbook Refused to Pay Winnings?
Step-by-step guide to documenting refused payouts with forensic evidence.
How to Win a Gambling Dispute
Evidence that actually works when filing complaints with ADR providers and regulators.
Operator Changed the Rules After You Won?
How to prove T&C manipulation with blockchain-timestamped evidence.